How can we help?
Find answers to common questions about the Proximite Marketplace
Getting Started
How do I create an account?
Click "Sign In" in the top navigation and select "Create Account." You'll need to provide your name, business email, and select whether you're a buyer or supplier. Account verification typically takes 1β2 business days.
What is the KYC verification process?
Business verification is required for all marketplace participants. Business verification requires company name, address, EIN, and authorized representative confirmation. The process takes 2β5 business days.
Is the platform free to use?
Browsing suppliers and submitting RFQs is free. Transaction fees apply when a purchase is completed through the platform. Suppliers may choose from free or premium listing tiers. Contact our sales team for enterprise pricing.
What types of companies use Proximite?
Our marketplace serves satellite manufacturers, launch service providers, ground segment operators, defense primes, government agencies, and research institutions procuring space-qualified components and services.
For Buyers
How do I search for suppliers?
Use the search bar on the marketplace page or browse by category. You can filter by component type, certification (AS9100, ITAR), location, lead time, and supplier rating. Each supplier profile shows their capabilities, certifications, and past performance.
How do I submit an RFQ?
Click "Start RFQ" from any page. Fill in your component requirements, quantities, delivery timeline, and compliance needs. Your RFQ is sent to qualified suppliers who can respond with quotes, typically within 72 hours.
Can I compare quotes from multiple suppliers?
Yes. When you receive multiple responses to an RFQ, the platform provides a side-by-side comparison view showing pricing, lead times, certifications, and compliance status for each supplier's offer.
Are transactions protected?
All transactions occur off-platform directly between buyer and supplier. Proximite does not process payments at this time. Suppliers are verified through our business verification process to help ensure you are working with legitimate US-based businesses.
For Suppliers
How do I register as a supplier?
Click "Join as Supplier" on the marketplace page. Submit your company details, product categories, and certifications. Our team reviews applications within 2β5 business days, including business verification.
What certifications are required?
Minimum requirements include valid U.S. business registration. Additional certifications like AS9100, ITAR registration, ISO 9001, and NADCAP are displayed on your profile and help you rank higher in buyer searches.
How do I respond to RFQs?
Matching RFQs are sent to your dashboard based on your product categories and capabilities. You can review requirements and submit quotes with pricing, lead times, and compliance documentation directly through the platform.
What does "Premier" status mean?
Premier suppliers have completed enhanced verification, maintain a 95%+ rating, and demonstrate consistent delivery performance. Premier status provides priority placement in search results and a verified badge on your profile.
RFQ Process
What information do I need for an RFQ?
At minimum: component description, quantity, desired delivery date, and any compliance requirements (ITAR, AS9100). More detailed specs β such as material, performance parameters, and testing standards β help suppliers provide more accurate quotes.
How long do suppliers have to respond?
The default response window is 72 hours, but you can set custom deadlines. Urgent RFQs can be flagged for expedited response. Most verified suppliers respond within 24β48 hours.
Can I send an RFQ to specific suppliers?
Yes. You can direct an RFQ to specific suppliers, or broadcast it to all qualified suppliers in a category. You can also create a shortlist of preferred suppliers for recurring procurement needs.
Are there RFQ templates available?
Yes. We provide pre-built templates for common space component categories including propulsion, avionics, structures, thermal systems, and power systems. Templates include standard fields and compliance checkboxes.
Payments & Billing
How are payments handled?
All transactions occur off-platform directly between buyer and supplier. Proximite does not process payments at this time.
Compliance & ITAR
What is ITAR and does it apply to me?
The International Traffic in Arms Regulations (ITAR) controls the export of defense-related articles and services. If you manufacture, export, or broker defense articles β including many satellite components β ITAR registration with the U.S. State Department is required.
How does Proximite handle export controls?
Proximite verifies that suppliers are US-based businesses. The platform does not currently accept controlled, export-restricted, or classified data. All suppliers undergo basic business verification. Proximite does not broker controlled defense transactions at this time.
How are suppliers verified?
Supplier verification includes business registration validation, CAGE/DUNS code verification, and certification checks. Verified suppliers receive a "US Verified" badge.
What compliance documentation is available?
The platform provides Certificates of Conformance (C of C), material test reports, and traceability documentation. All documents are stored securely and available for audit.
Still need help?
Our support team is available MondayβFriday, 8:00 AM β 6:00 PM CT